March 2017

AMBERLEY MUSEUM & HERITAGE CENTRE TERMS AND CONDITIONS
 
We are Amberley Museum & Heritage Museum, a non-profit making company limited guarantee, registered in England and Wales with company number 140483 and registered charity number 278722.  Our registered address is at Station Road, Amberley, Near Arundel, West Sussex BN18 9LT.  Our registered VAT number is [VAT NO: 446 7424 33].
 
If you need to contact us, you can telephone 01798 831 870 or you can email us at office@amberleymuseum.co.uk 
 
If we need to contact you, we will do so by telephone or by e-mail using the details that you provide to us when you purchase a Ticket.
 
This document contains our Terms and Conditions that apply to your purchase of tickets and entry and visit to Amberley Museum, including any entry and visit in relation to special activities outside of our regular opening hours.  Please read these Terms and Conditions carefully as they contain important information about our contractual relationship with you.
 
1.General Provisions: Definitions
 
Admission Ticket: an entrance ticket (whether or not in combination with a discount card) or a similar valid pass issued by Amberley Museum permitting entrance to Amberley Museum otherwise than as an Annual Membership.
 
Amberley Officials: all natural persons employed by or working on behalf of Amberley Museum.
 
Annual Membership: an annual season ticket valid for entry on normal open days to Amberley Museum's day time, non-ticketed events.
 
Amberley Museum: Amberley Museum & Heritage Centre, located at Station Road, Arundel, West Sussex, BN18 9LT, including the academic library and resources.  References to "We" and "Our" in these Terms and Conditions shall be read accordingly.
 
Terms and Conditions: the terms and conditions set out this agreement.
 
Ticket: an Annual Membership or an Admission Ticket.
 
Visitors: anyone who is entering Amberley Museum in order to visit an exhibition or to consult the library collection, or attend upon invitation a reception, convention, lecture or similar.  References to "You" and "Your" in these Terms and Conditions shall be read accordingly.
 
 
2.Purchase of Tickets
 
2.1. You can order an Admission Ticket:
 
2.1.1. in person from the entrance centre at Amberley Museum;
2.1.2. over the telephone by calling 01798 831 370; or
2.1.3. online at Our Website.
 
This is also where you can find our current Admission Ticket price list.  We accept payment by cash, debit and credit card.  Credit/debit card transactions are made on a separate secure server with world pay, with full encryption of all credit card data.  Your credit card details and personal information will not be shared with any other company or organisation. 
 
2.2. Our acceptance of your order to purchase an Admission Ticket will take place when we issue you with an Admission Ticket.  A contract will come into existence between you and Amberley Museum incorporating these Terms and Conditions at the point that Amberley Museum accepts your order.  
 
2.3. If you purchase an Admission Ticket online you must bring a printed copy of the ticket with you.
 
2.4. You can purchase an Annual Membership by completing an Annual Membership leaflet and posting it to Amberley Museum, or bringing it to Amberley Museum, with full payment. 
 
2.5. By submitting an Annual Membership leaflet and payment to Amberley Museum you are making an offer to purchase an Annual Membership. This offer is accepted by us when we issue you with your Annual Membership card incorporating these Terms and Conditions. You can find details about the Annual Memberships we offer, including prices for membership, on our Website.
 
2.6. All Tickets are subject to availability and subject to change.  If we are unable to accept your order we will inform you of this and attempt to reschedule your visit to a more suitable date. 
 
2.7. When you place an order for a Ticket you agree that you will only order the appropriate type of Ticket for the individual who will use the Ticket.  We reserve the right to refuse entry to any person who we reasonably believe does not hold the correct type of Ticket.
 
3.Entry to the Museum
 
3.1. We reserve the right to refuse entry to, or reject from Amberley Museum, any person whose behaviour or conduct may be considered, or has previously been considered to be, a nuisance or danger to Amberley Museum, Amberley Officials and other Visitors or any other person.  This includes any person who has, or has during a previous visit, damaged an object, exhibit or building.
 
3.2. You may be refused entry to and any further entry to Amberley Museum if it is reasonably believed that your Tickets have not been issued by Amberley Museum or by any agencies authorised by Amberley Museum.
 
3.3. You are required to show your Tickets to an Amberley Official upon request.  If a valid Ticket is not presented on request Amberley Museum retains the right to refuse your entry to Amberley Museum.
 
3.4. You will not receive a refund for your Tickets if any of the events in clauses 3.1 or 3.3 occur.
 
4.Changes to Admissions Tickets and Amberley Museum
 
4.1. Admissions Tickets are only valid for the date stated on them.  A Ticket will become invalid after the time stated on such ticket. 
 
4.2. Please take care when you purchase a Ticket to ensure that all information, including the date for your visit to Amberley Museum, is correct.  We are under no obligation to make changes to your Tickets once they have been purchased.
 
4.3. We may need to make minor changes to Amberley Museum, for example to reflect changes in relevant laws and regulatory requirements or for maintenance work to be carried out in exhibition rooms.  These changes should not substantially affect your visit to Amberley Museum and we are under no obligation to provide you with a refund.  This does not affect your statutory rights.
 
4.4. We may need to make more significant changes to Amberley Museum, for example we may need to close part of Amberley Museum for renovation, security or safety purposes.  In such circumstances we will notify you of these changes as soon as possible and if you are not satisfied with the changes we may reschedule your visit.  If Amberley Museum is closed on the date of your visit as a result of these significant changes, our liability is limited to a refund equivalent to the price of your Admission Ticket.
 
4.5. Amberley Museum retains the right to alter its regular opening hours to allow for occasional rehearsals of emergency procedures or in the event of an actual emergency.  Unless Amberley Museum is closed on the date of your Admission Ticket, we are under no obligation to provide you with a refund.  This does not affect your statutory rights.
 
5.Refunds
 
5.1. Unless Amberley Museum is closed on the date of your Admission Ticket, we are under no obligation to provide you with a refund, including if an event under clause 4 occurs.  This does not affect your statutory rights.
 
5.2. If you have purchased an Annual Membership you have 14 days to change your mind and obtain a refund.  If you have used your Annual Membership during the 14 day period we may deduct from any refund an amount for the period that your Annual Membership was used.  If you would like to exercise your right to a refund, please contact us using the contact details at the top of these Terms and Conditions.  We will make any refunds due to you as soon as possible after you have notified us of your request.
 
5.3. All unforeseeable circumstances that affect Amberley Museum to such an extent that it becomes impossible or difficult for you to visit will be considered an event outside of our control.  In such circumstances we will contact you and try to minimise the effect on your visit to Amberley Museum, for example we may try to reschedule your visit to a more appropriate date.  If Amberley Museum is closed entirely on the date of your visit because of an event outside of our control and you are not able to reschedule your visit you may cancel your Admission Tickets and receive a refund.  For the avoidance of doubt, Amberley Museum will not be liable for any other losses that you may incur from an event outside of our control. 
 
6.Visitors Code
 
6.1. When you visit Amberley Museum, you will behave in accordance with safety guidelines, public order and further regulations concerning a visit to a museum. Furthermore, you are obliged to follow directions and instructions of Amberley Officials immediately on request. If an Amberley Official considers that you have acted in contravention with said guidelines, regulations, directions and instructions, in any way you can be refused access and any further access to Amberley Museum without prejudice to any other right or remedy we may have.
 
6.2. Whilst at Amberley Museum you will:
 
6.2.1. not offer goods of any kind to third parties for purchase or without charge;
6.2.2. not cause hindrance to any of the other visitors, including but not limited to, prolonged obstruction of the view to exhibited objects;
6.2.3. not smoke; and
6.2.4. not touch any objects, unless this is emphatically and explicitly allowed.
 
6.3. Parents or teachers/chaperones are responsible for the minors, individuals or groups they bring or are supervising and must ensure that they do not touch any of the exhibited objects. Children under 16 years of age are only allowed to visit the museum under supervision.
 
6.4. Photographs and/or video footage made in Amberley Museum is permitted for personal use only.  Photographs and/or video footage may not be used for commercial purposes except after explicit written consent from Amberley, in which case the appropriate tariff, set by Amberley Museum, will apply.
 
6.5. You must not use flash photography.
 
7.Lost Property
 
7.1. Lost property found at Amberley Museum should be handed in either to an Amberley Official, or to the office or shop in Amberley Museum.
 
7.2. Amberley Museum will take charge of lost property and, in case of valuable objects, transfer these to the Sussex police.
 
7.3. Should the apparent owner of lost property make himself or herself known, he or she will have the choice either to collect it or to have it sent by post at the individual's expense. In either case the owner will have to produce proper proof of identity and ownership of such lost property.
 
7.4. All lost property will be disposed of after a minimum of three months. Items containing food and drinks may be disposed of immediately.
 
8.Your Liability to Us
 
8.1. If you fail to comply with these terms, including if you damage any object, exhibit or building at Amberley Museum, you will be responsible for any loss, damage, costs or expenses that Amberley Museum incurs as a result.
 
9.Our Liability to You
 
9.1. We do not exclude or limit our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or sub-contractors; for fraud or fraudulent misrepresentation; or for any other matter in respect of which it would be unlawful for us to exclude or limit liability.
 
9.2. If we are in breach of contract, we are only liable for direct loss or damage you suffer as a foreseeable result of us breaking this contract.  Our total liability to you for breach of contract (other than losses arising under clause 9.1) is limited to the price of your Ticket unless we have insurance against your direct losses in which case our maximum liability to you will be limited to the level of insurance recoverable for such losses.
 
9.3. Amberley Museum will not be liable for any loss, damage, costs or expenses arising out of its breach of contract that were not reasonably foreseeable by Amberley Museum.  Loss or damage is foreseeable if either it is obvious that it will happen, or at the time the contract was made both you and we knew it might happen.
 
9.4. For the avoidance of doubt, Amberley Museum shall not be liable for any temporary unavailability of an item at Amberley Museum, or for the permanent closure of a particular item or exhibition at Amberley Museum.
 
9.5. Amberley Museum takes great care to ensure that exhibitions, attractions and information at Amberley Museum are accurate.  Such exhibitions, attractions and information are for your personal use and should not be relied upon.  Amberley Museum will not be liable for any losses sustained as a result of such reliance.
 
9.6.Tickets are for your domestic, private, purposes only.  We reserve the right to cancel any Tickets that we reasonably believe are being used for non-domestic, commercial or re-sale purposes and we are under no obligation to provide you with a refund.  This does not affect your statutory rights. 
 
9.7. Notwithstanding clause 9.6, we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. 
 
10.Use of your personal information
 
10.1. When a Ticket is purchased we collect personal information about you.  We use this information:
 
10.1.1. to assist with your visit to Amberley Museum;
10.1.2. to process payment for the Admission Tickets; and/or
10.1.3. to give you information about Amberley Museum, if you agreed that we could.
 
10.2. We will only give out your personal information to third parties where we are required or allowed to by law.
 
10.3. If you are receiving information from us about Amberley Museum and you would like this information to stop, please contact us at the address at the top of these Terms and Conditions.
 
10.4. Our total liability to you for breach of this clause 10 is limited to the price of your Ticket unless we have insurance against your direct losses in which case our maximum liability to you will be limited to the level of insurance recoverable for such losses.
 
11.Complaints
 
11.1. Should you wish to register a complaint you can fill out a form, which is available from the office in Amberley Museum, or send an email to office@amberleymuseum.co.uk
 
11.2. Complaints will be investigated by Amberley Museum and we will use reasonable efforts to reply within 30 days of our receipt of such complaint.
 
12.Applicable Law
 
12.1 These Terms and Conditions and the agreement between you and Amberley Museum are subject to English law. Disputes that cannot be resolved amicably may be brought before a competent court in England.