Membership and Bookings Administrator
The main elements of this role are looking after our membership scheme, which involves dealing with new applications and renewals, together with ongoing communication; liaising with group booking organisers to ensure successful visits; and being familiar with events and activities at the Museum so visitors enquiring about these in person, by phone or by email can be advised in a friendly and efficient manner. The role also involves general office administration.
This role is full time, although we are happy to be flexible about days and are prepared to consider a part-time role of at least 3 days per week for the right candidate.
Main duties and responsibilities
The Membership and Bookings Administrator will report to the Visitor Experience Manager. Main duties and responsibilities include:
- Managing the Museum’s membership scheme – new memberships, renewals and communication with members
- Liaising with group booking organisers and relevant colleagues to ensure successful visits to the Museum
- Assisting visitors with queries about our advance ticketing system and issuing complimentary tickets as required
- Replying to general Museum enquiries in person, by phone and by email
- Using IT systems and software to ensure an efficient service for members, volunteers and visitors
- Assisting the Volunteer Manager with issuing badges and passes for volunteers
- Assisting staff and volunteers with printing and laminating when required
- Ordering stationery supplies as required and ensuring office equipment such as the photocopier is working
- Distributing incoming post and franking outgoing post
- Issuing radios and keys to authorised personnel
- Overseeing Museum deliveries
- Adopting a proactive approach to meeting visitor equality and access needs
- Working within the Museum’s Environmental Policy to promote sound environmental practices in all areas of work.
- Experience of working as an administrator and/or bookings officer in a busy office environment.
- Good knowledge of IT systems and processes and proficient in the use of Microsoft Word, Excel and Outlook
- Visitor-focused, with excellent customer service and communication skills
- Good attention to detail and accuracy
- Ability to work under pressure
- Good verbal and written communication skills
- A flexible and adaptable approach with a ‘can do’ attitude
- An understanding of, and a commitment to, equality, diversity and inclusion.
About Amberley Museum
Amberley Museum welcomes around 50,000 visitors pa and is located by Amberley station, near Arundel, West Sussex. We preserve rural, transport, industrial and communications history in a 36 acre former chalk pits and lime works and organise up to 30 events every year, from classic cars and miniature steam to Steam Punk, with children’s activities during school holidays. We have a small staff and over 300 regular volunteers, who run the daily narrow-gauge steam railway and vintage bus service, look after collections and interact with visitors. This is an exciting and challenging time for us, as we have ambitious plans to grow and prosper during the next few years.
Amberley Museum is an equal opportunities employer and committed to reflecting and representing the diversity of the UK.
£19,000 pa or pro rata for part time
How to apply
Please send your CV and a covering letter to firstname.lastname@example.org. The closing date for this role is Sunday 11th July 2021.